Salesforce CRM Solutions — Our Capabilities
Comprehensive salesforce crm solutions capabilities delivered by certified specialists.
Sales Cloud Implementation
End-to-end Sales Cloud setup — lead management, opportunity tracking, forecasting, and CPQ configuration.
Service Cloud Implementation
Case management, omni-channel routing, knowledge bases, and field service — configured for your support model.
Marketing Cloud
Email journeys, audience segmentation, automation flows, and analytics — configured to drive pipeline and retention.
Custom Apex & LWC Development
Custom Salesforce applications built with Apex and Lightning Web Components for functionality beyond standard configuration.
Salesforce Integration
Bi-directional integration between Salesforce and your ERP, marketing, finance, or operational systems via MuleSoft or REST APIs.
Managed Services & Support
Ongoing Salesforce administration, release management, user training, and continuous optimisation as a dedicated service.
Our Delivery Process
A structured, transparent process designed to deliver results — not just outputs.
Process Discovery
We map your sales, service, and marketing processes — identifying gaps between your current Salesforce setup and business needs.
Solution Design
We design the configuration, data model, and integration architecture — documenting every decision for transparency.
Implementation & Customisation
Configured and developed in a sandbox environment with iterative testing and stakeholder sign-off before production deployment.
Data Migration
Existing CRM data is cleansed, mapped, and migrated with full validation — no data loss, no duplicate records.
Training & Go-Live
Role-based training for all user groups, followed by a managed go-live with hypercare support for the first 30 days.
Why It Matters
Tools & Technologies
Industry-standard platforms and frameworks we use to deliver salesforce crm solutions.
Clients Who Trust Rapson
Frequently Asked Questions
Yes. Rapson Technologies is a certified Salesforce implementation partner with certified administrators, developers, and consultants across Sales Cloud, Service Cloud, and Marketing Cloud.
A standard Sales Cloud implementation for a mid-market company typically takes 8–16 weeks. More complex multi-cloud or highly customised implementations range from 4–9 months.
Yes — Salesforce rescue projects are a significant part of our work. We conduct a full org audit, identify root causes, and implement a remediation plan to get your org performing as intended.
Yes. Our Salesforce managed service covers ongoing administration, user support, release updates, new feature enablement, and continuous optimisation — on a flexible monthly retainer.
